Skilled, Certified & Experienced Medical Assistants for Modern Practices.
ProMed recruits, screens, trains, certifies, and places healthcare-ready virtual
medical assistants who support billing, authorizations, scheduling, documentation, and revenue
cycle operations from day one.
Every ProMed professional meets a consistent set of standards
before placement.
Standard
Typical Hire
ProMed Professional
Qualification Verification
Varies
✓ Verified Before Placement
Healthcare-Specific Training
Practice-funded
✓ ProMed Pre-Trained
HIPAA Training & Alignment
Optional
✓ Mandatory Certification
Performance Monitoring
Internal HR only
✓ ProMed + Practice
Replacement Coverage
Full rehire process
✓ Managed by ProMed
Onboarding Timeline
Weeks
✓ Significantly Reduced
Business Associate Agreement
Not applicable
✓ Available on Request
Every ProMed Professional Is
✓
Screened & Verified
Background checked, credentials and education verified
✓
Trained
Structured pre-placement training across 8 curriculum phases
✓
Certified
HIPAA and role-specific certifications with documented scores
✓
Assessed
Practical simulations and competency assessments in their specialty
✓
Work-Ready
Prepared to integrate into your workflows from day one
✓
Performance Monitored
Ongoing quality review managed by ProMed
Our Professionals
Healthcare-Focused, Client-Ready
Medical Billing Specialist
Revenue Cycle Track
Prior Auth Specialist
Authorizations Track
Insurance Coordinator
Verification Track
Virtual Medical Scribe
Scribing Track
The Process
How It Works
A clear six-step process from initial assessment to ongoing
operational support.
1
Practice Assessment
Discovery call to understand your administrative challenges and staffing gaps.
2
Workflow Analysis
We map your processes to identify where ProMed professionals deliver the most impact.
3
VA Matching
Certified professionals matched to your specialty, timezone, and software requirements.
4
Onboarding
Structured onboarding to your EMR, workflows, and communication protocols.
5
Performance Monitoring
Dedicated account management and ongoing quality review throughout the engagement.
6
Scale Team
Expand your ProMed team as your practice grows or your admin needs evolve.
Results
Practices That Made the Switch
Cardiology
Mid-Atlantic Cardiology Group
PA turnaround delays creating patient care bottlenecks and significant provider
frustration. Internal staff couldn't keep up with payer portal requirements.
40% reduction in authorization backlog within 60 days
18% faster approval turnaround on commercial plans
Provider admin time reduced by approximately 12 hours/week
Orthopedics
Southeast Orthopedic Partners
Medical billing errors generating a high denial rate and slow collections. Revenue cycle
was creating cash flow stress across the 4-provider group.
Denial rate dropped from 19% to 8% in first quarter
Average days in A/R reduced from 52 to 31 days
Collections increased 22% year-over-year
Family Medicine
Sunrise Family Health Network
Front desk overwhelmed with scheduling, verification, and patient callbacks. No-show rate
climbing and patient satisfaction falling.
No-show rate reduced from 18% to 9% with recall outreach
Front desk call volume reduced by 35%
Patient satisfaction scores improved across all metrics
Common Questions
Frequently Asked
What qualifications do ProMed professionals have?▾
ProMed recruits from medical graduates, nurses, pharmacists, and allied health
professionals with healthcare backgrounds. Every candidate completes our multi-stage screening process, role-specific competency checks, and structured client-readiness preparation before placement.
How does HIPAA compliance work with a virtual assistant?▾
All ProMed professionals complete mandatory HIPAA and data-handling training before placement. We provide a Business Associate Agreement (BAA) on request, and all VAs work within HIPAA-aligned protocols including secure workstations and access management.
How quickly can a ProMed VA be placed?▾
Following contract signing, most practices have a matched and onboarded VA within
2–4 weeks, depending on specialty requirements and EMR complexity. We maintain a pipeline of certified,
available professionals to minimize lead time.
What happens if the VA isn't the right fit?▾
ProMed manages the replacement process at no additional cost. We monitor
performance proactively and typically address issues before they require a full replacement. If a
replacement is needed, our talent pipeline means minimal disruption.
What time zones do ProMed VAs work in?▾
Our professionals are trained to work US business hours aligned to your practice
timezone. We match VAs based on timezone compatibility and confirm working hours as part of the onboarding
process.
Get In Touch
Ready to Start?
Book a free practice assessment or reach out with questions. We
typically respond within one business day.
We typically respond within
one business day. Your information is kept confidential.
Free Practice Assessment
Book Your Assessment
Tell us about your practice.
We'll schedule a free assessment call to discuss your administrative challenges.
We typically respond within one
business day.
Apply as Talent
Join the ProMed Talent Network
Complete the application below. Your details are sent securely to the ProMed recruitment team at admin@promedvas.com for review.
Before you start: Have your LinkedIn profile, CV/resume link, and 1-minute video introduction link ready.
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Applications are reviewed by the ProMed recruitment team. Submission does not guarantee placement.
